Shipping

What carrier services used for deliveries?
We use following carrier services in order to deliver the orders to your doorstep in the most economical and fastest manner
AUS Post Parcel
AUS Post Express
Fastway
Couriers Please
Bonds - Pallet Deliveries
Trans Connect - Pallet Deliveries

What are the freight costs?
For local orders, freight costs are automatically calculated real-time in the cart depending on
a) Weight of the order
b) Volume of the order
c) Location of delivery

If you are a guest user, you may enter the post code in the cart to calculate the freight costs.

Can I get shipping FREE?
Of Course, you can get free shipping. Please check our  Free Shipping information.

 

Do you deliver to PO boxes?
Yes, AUS Post can deliver to PO boxes.

Do you deliver Internationally?
Of course, please contact us on +61 1300 599 544 or contact@topwil.com.au before placing your order.
The buyer is responsible for all duties, taxes or customs costs that could be incurred. Please check this information with your countries authorities.

How long will it take to receive my order?
Generally it takes 1-10 business days depending on the location, traffic conditions and seasonal events.

Can I track my order?
Of course, you will be received tracking details via email.

My order arrived but it's not all here?
Sometimes, we ship our products in different boxes (we limit how many glass bottles go into each box). Please track your delivery to see when the other boxes arrive. Please contact immediately if you have any concern.

I have not received the order yet, what do I do ?
Please track your delivery, Please contact us immediately if you have any concern.

I have received the order in damaged condition, what do I do ?
Please visit Return and Refund Policy.